What does this warranty cover?
This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. SAMEBIKE will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models.
What does this warranty not cover?
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Warranty does not include shipping and handling costs (which under exceptional circumstances may be waived at the SAMEBIKE’s sole discretion).
Limitation of Liability:
In no event shall SAMEBIKE be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. SAMEBIKE is not liable for property damage, personal injury, or death.
| SAMEBIKE WARRANTY POLICY |
| After sales service network： |
Guangzhou,China |
New York，USA |
Warsaw，Poland |
|
| Item |
Warranty period |
Problem |
Evidence Of Problem |
Warranty Proof |
Remarks |
| Electrical parts： |
| Battery |
1 Year |
Can't Charge/range less than 20% |
Video/Picture/Description |
Order No.
/Purchase date |
Code / serial number of battery |
| Motor |
1 Year |
Don't Work/ Burn |
Code / serial number of motor |
| Controller |
1 Year |
Code Error |
|
| Charger |
1 Year |
Can't Charge |
Code / serial number of Charger |
| Meter display |
1 Year |
Code Error |
|
| Booster |
1 Year |
No assist/Insensitive |
|
| Front Light |
1 Year |
Can't Work |
|
| Metal parts: |
| Bike Frame |
1 Year |
Deformed / Desoldered / Cracked |
Video/Picture/Description |
Order No.
/Purchase date |
Code of frame |
| Front fork |
1 Year |
Deformed / Desoldered/
Shock absorption failure |
|
| Seat tube |
1 Year |
Deformed / Desoldered / Cracked |
|
| Handelbar |
1 Year |
Deformed / Desoldered / Cracked |
|
| Aheadset Stem |
1 Year |
Deformed / Desoldered / Cracked |
|
| Driving system: |
| Throttle |
1 Year |
Ineffective/ Hard to turn |
Video/Picture/Description |
Order No.
/Purchase date |
After assembling the whole vehicle, it is necessary to debug the screws , disc brakes and Derailleur of the whole vehicle refering to the manual and video |
| Brake lever |
1 Year |
Ineffective/Can't reset |
| Disc-Brake |
1 Year |
Deformed/Cracked |
| Transmission Parts: |
|
| Thumb Shifter |
1 Year |
Stuck / Abnormal noise |
Video/Picture/Description |
Order No.
/Purchase date |
| Mid Derailleur |
1 Year |
Stuck / Abnormal noise |
| Rear Derailleur |
1 Year |
Stuck / Abnormal noise |
| SAMEBIKE MAINTENANCE POLICY |
| Applicable conditions: |
1.There is problem after receive. 2.Problem after normal using during warranty period |
| Ways To Maintenance |
1.Send parts to change
(SAMEBIKE will send the new parts to customer, and bear the freight cost) . |
Ways to Change Parts : |
Customers change parts by themselves,we supply technical support,
SAMEBIKE pay extra compensation according to discussion. |
Customers find local maintenance technician to solve,SAMEBIKE supply technical support.
SAMEBIKE pay extra compensation according to discussion. |
| Send the parts to Repairing Network Of SAMEBIKE to change |
| 2.Local repair |
Customers buy parts and repair in their local, SAMEBIKE pay for the parts and extra compensation. |
| 3.Solve problem by customers |
Customers solve problem by themselves, SAMEBIKE pay extra compensation according to discussion. |
